American Airlines passenger films argument with the ticket agent
An American Airlines passenger taped a heated discussion with the ticket agent after missing a flight, claiming the airline treated them as ‘animals.’
Tensions ran high at the Miami International Airport on Feb. 21 when two passengers filmed their argument with an American Airlines ticket agent about a missed flight. The passengers claimed that the flight was overbooked and that the college was unjustly “closed” to them, while the American Airlines staffer insisted that their group of eight had just missed boarding their plane.
According to images shared by Newsflare, one of the unknown passengers insisted that they had waited three hours for the flight and not hear an announcement that the gate E5 was closing. Meanwhile, the ticket agent fired back that the party who was absent during the boarding.
FIRE IN THE SKY: SOUTHWEST FLIGHT MAKES EMERGENCY LANDING AFTER ENGINE EXPERIENCES PERFORMANCE
“I assigned your seat for a long time ago and you were not here. I paged you and I paged your name and you’re not here,” the ticket agent said he waved what appears to be a boarding pass, tore it in two. “The situation is, is that you’re here, and there are no more flights… the point is, is that you have missed your flight.”
“I told you, I told you they are overselling the tickets. They sell 10 tickets extra… they gave your seat to someone else… they gave it to a family, I understand that,” one of the passengers says.
The argument then takes a turn for the worse, if one of the two angry passengers shouting at another American Airlines staffer, “You treat us like animals!”
AIRBNB COULD SOON BE THE LAUNCH OF AN AIRLINE
“You don’t know who I am… do you want me to sleep on the floor now?” the traveller adds in the five-minute video.
For their part, American Airlines confirmed to Fox News that the flight was not booked full and not oversold. They stand by the statement that the group of eight was just too late.
FOLLOW US ON FACEBOOK FOR MORE FOX LIFESTYLE NEWS
“A few passengers arrived late for the American flight 2722 on Feb. 21 from Miami to Boston. Our Miami team called their names at 9:38 p.m. and without any answer, and the flight departed on time, as scheduled, at 9:45 pm ET,” spokesman Ross Feinstein said, adding that all the other passengers on board the flight fine. “These passengers were rebooked on a flight the next morning.”
“As a reminder, passengers must be at the gate 10 minutes before departure to ensure an on-time departure,” he added.
Janine Puhak is an editor for Fox News Lifestyle. Follow her on Twitter via @JaninePuhak