American Airlines admits that the error was in not allowing a woman to carry her breast milk on board
An Arizona woman says airline employees refused her carry breast milk on board a flight.
The airline says that it was a mistake and his policy was not properly followed.
Sarah Salow was traveling with her husband and son, along with a number of baby-related items, such as a stroller, diaper bag and a cooler bag with frozen breast milk.
None of the other items causing a problem, but they were told that the cooler should be checked for a fee of $150.
“When we went to the reception, I wore him in a carrier, the cool was on the seat of the stroller and the women said, ‘you have too many bags,'” Salow said. “I am like a diaper bag, which I thought was exempt. That’s his personal item, and we have the cooler. I have not a personal item.”
Salow said that they had called the airline in advance.
American Airlines, the airline the Salows were used, strollers, diaper bags and breast pumps are exempt from carry-on items, meaning they are not counted in the number of bags that may be put on board of the aircraft.
“We were pretty angry,” Salow said. “I immediately began to cry.”
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The $150 fee she was quoted is also not in accordance with American Airlines’ policy of the airline, said in a statement.
“The customer must be possible to fly with the milk, and we apologize that an error was made in this case,” the statement said. “We have clarified our policies with our team members.”