A passenger claims she was kicked off an American Airlines flight for her instrument, even though she had flown before.
A passenger aboard an American Airlines flight says she was removed before take-off because of the size of her cello even though she had bought a seat for the instrument, and the claims of American Airlines, assured her husband she would be able to bring it on board.
“I bought two return tickets for her and her cello on Apr.2 on the phone direct from the AA and being told that she is special a ticket for the cello as a carry-on. I said that it is abosolutely allowed and they have no problem,” musician Jingjing Hu’s husband, Jay Tang wrote on Facebook.
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Hu, a music student at the DePaul University School of Music in Chicago, had flown to Miami to perform in a music festival.
“When I flew from Chicago to Miami, I had no trouble with that,” Hu told WMAQ. The flight crew even gave her a special band to keep the instrument in place.
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The expensive instrument, which Hu says is worth $30,000, it’s safe to Miami with her. However, when Hu boarded her flight back to Chicago on Thursday, airline crew members asked her to get off the plane, WBBM reported.
According to Hu, flight staff told her the cello was too big for the seat – although she insists the seat restrictions.
The federal regulations allow musicians to carry instruments such as cellos in the cabin as the passengers purchase a seat for the item.
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Although flight attendants insist Hu was removed because the plane was too small for the instrument, Tang writes on Facebook that he believes she was removed because the flight was overbooked.
“It is interesting that my wife was traveling with a friend, who is still on the plane. She told us that when my wife and two other passengers came and sat in her and her cello seats,” he wrote.
“They just kick-off of passengers when they oversell their tickets with the help of the FAA rules as an excuse. I might have is that these rules are for the purchase of the ticket. My wife would have been told that regulations in the plane from Chicago to Miami, at the check in counter at the Miami International Airport, at the gate or even at the boarding gate of the aircraft. But she chose to have her kick in the last minute after she sat with her cello safely secured. They even need to be law enforcement involved,” Tang continued, referring to his wife was escorted from the plane by law enforcement.
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American Airlines released a statement to Fox News, and says that the incident was part of a ” miscommunication.”
“A passenger on a flight 2457 from Miami to Chicago was on a trip with her cello. Unfortunately, there was a miscommunication about the question or the cello she was traveling with a met the requirements to fit on board the aircraft they flew a Boeing 737. We transferred our passenger on a flight the next morning, on a bigger plane, a Boeing 767. We gave her a hotel and meal accommodations for the inconvenience. We apologize for the misunderstanding and the relations with the customer have reached with her.”
Alexandra Deabler is a Lifestyle writer and editor for Fox News.