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American Airlines accidentally promised everyone free seats on Twitter

On Tuesday morning, American Airlines has promised passengers a “free place” in a tweet that has since been removed.

(iStock)

On Tuesday morning, American Airlines has promised passengers a “free place” in a tweet that has since been removed.

“You never have to pay for a seat,” the tweet read. “Our team will help you with free places if you arrive at the airport, without.”

The tweet, which is about an hour, prompted a mixed reaction from the followers.

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Many travelers announced that they are packing their bags and direction immediately to the nearest airport to the question of the promised free places.

“To the airport now!” cried @lamvick. “Can’t wait to see them [tweet]!”

“Yes, free middle seats for everyone!”, wrote a critical @jrmcins.

Others interpreted the vague proclamation means free seats at the airport or a free seat assignments. The truth, however, is that it was just a wrong answer.

An American Airlines spokesperson told Travel + Leisure that the tweet was intended as a direct response to a traveler questions about advanced seat assignments.

(Associated Press)

An American Airlines spokesperson told Travel + Leisure that the tweet was intended as a direct response to a traveler questions about advanced seat assignments.

“We were actually responding to a customer,” a spokesperson of the airline told T+L, “that had a question about the seat assignments on American Airlines. Our reply accidentally from the Twitter handle of the person who had asked the original question.”

“However, the tweet is true: customers are not required to purchase an advanced seat assignment,” the spokesperson continued, referring to the cabin of the rates. “Customers can choose from a free seat, or pay for a preferred or main cabin extra seat. If a free seat is not available, a session will be automatically provided at check-in or at the airport.”

Travelers should note that during the session, commands are indeed free for passengers of American Airlines in select fare classes, those flying basic economy must pay extra to select their seats in advance (or they will be assigned a seat when they check in).

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