The customer, who ordered mascara, originally thought that the mission was a mistake. She contacted Amazon in an attempt to determine who had sent the post, but got nowhere after repeated calls.
Amazon has become known as “the everything store,” selling everything from pots and pans and books and furniture. It is made up of hundreds of billions in revenue and is now a value of more than $700 billion, making it the second-largest company in the S&P 500 by market cap, behind Apple.
But if her customers are repeatedly sent sex toys on a unwanted basis and it has not yet figured out how to solve the problem, his reputation for unwavering customer service are at stake.
The Daily Beast has reported that customers, including one by the name of Nikki, be sent items that they do not buy, such as Bluetooth speakers, LED lights and sex toys.
AMAZON REVIEWS SCAM? COUPLE WHO LOVE GETTING MYSTERY PACKAGES AFRAID THAT THEY WILL BE THE NEXT VICTIMS
“The weird thing is, if this is a joke or a hacker sending things for women on the internet, it would be expensive. I looked at [the sex toys], and it is $25, which is a kind of material,” Nikki told the website. “It seems so personal.”
Amazon has not yet responded to a request for comment from Fox News on the issue or how it plans to stop it.
Nikki, who ordered mascara, originally thought that the mission was a mistake. She spoke with Amazon’s customer service in an attempt to determine who had sent the post, but got nowhere after repeated calls.
Finally, she was asked to send in a summons with a range of information that they do not possess, including the name, credit card and bank number of the person who mailed the sex toy.
Customer service obsession?
The Jeff Bezos-led company also not with Fox News why Nikki had difficulties getting Amazon customer service teams to take her requests seriously.
“[They were] under the impression that I just have to call to find out who sent me a gift to satisfy my own curiosity,” she added in the interview with The Daily Beast.
Amazon has repeatedly stated that it is guided by four principles: “customer obsession rather than competitor focus, passion for invention, commitment to operational excellence and long-term thinking.” As such, it is unclear why a company, of which the first guiding light is to the customer obsession, gave Nikki a hard time, and did not immediately her repeated requests seriously.
According to a February 2018 report by Brand Finance, a consultancy, Amazon has become the most valuable brand in the world, supplanting Google.
The brand is now worth $150.8 billion, an increase of $107.1 billion in 2017 on the strength of the cloud infrastructure and content streaming companies, as well as the online retail company.
“The power and the value of the Amazon brand gives the stakeholder consent to extend continuously in new sectors and regions,” Brand Finance CEO, David Haigh, said in the report. “All the evidence suggests that the amazing Amazon brand is going to continue to grow indefinitely and exponentially,” he added.
A part of a larger trend?
Earlier this month, a Massachusetts couple told The Boston Globe that she received mystery packages that may be part of an elaborate fake reviews scam.
Mike and Kelly Gallivan, of Acton, said the first package arrived in October. They have continued to come to a rate of one or two per week, about 25 in total. The cheap items in the range fields of the USB humidifiers rechargeable collars.
“We are just ordinary people,” Kelly Gallivan told the newspaper. “We don’t want any part of. But the packages just keep on coming.”
Here is how the scam works: a seller trying to boost the ratings of their own merchandise sets up a fake e-mail account to create an Amazon profile, then buy the items with a gift card and send to the address of a random person. As soon as the package is delivered, the owner of the Amazon account is listed as “verified buyer” of the product and can write a positive assessment of the higher placement on product pages, because of their status, James Thomson, a former business consultant for Amazon, told the Boston Globe.
Scammers can take advantage of the Amazon platform, which provides everything from shipping to storage for third parties, a service known as the Fulfillment by Amazon (FBA), a huge growth driver for the company. In the most recent quarter, revenues from third-party seller of services of $10.5 billion, an increase of 41 percent year-on-year.
In addition to the US-based customers is affected, the scam is well on its way in North America, the influence on the universities in Canada.
AMAZON’S NEW SUPERMARKET THREATENS TO OBLIERATE CASHIER JOBS
Student union centers in seven universities in Canada have also received mystery packages since the fall, according to the CBC.
Shawn Wiskar, University of Regina Students ‘ Union vice-president of student affairs, says his facility has received at least 15 random packages with products ranging from iPad cases, of the male gender toy. He said that staff are “very discreet” went door-to-door in their offices and in other student centers to see if someone had the ordered items.
Student union-president of Ryerson University in Toronto – one other recipient of the mystery packages – told the CBC that Amazon would not say who is sending the items, citing privacy reasons.
Fox News’ Greg Norman, Brooke Crothers, and the Associated Press contributed to this report. Follow Chris Ciaccia on Twitter @Chris_Ciaccia