Instructions on how to use Amazon’s Alexa personal assistant are to be seen in an Amazon ‘experience center’ in Vallejo, California, USA, May 8, 2018. Photo taken on May 8, 2018. REUTERS/Elijah Nouvelage
FRANKFURT (Reuters) – A user of Amazon (AMZN.O) Alexa voice assistant in Germany got access to more than a thousand pictures of an another user as a result of “human error” of the company.
The customer had asked to listen back to recordings of his own activities made by Alexa, but he was also able to get access to 1,700 audio files from a stranger if Amazon sent him a link, German magazine c’t reported.
“This unfortunate event was the result of a human error and an isolated case,” an Amazon spokesperson said on Thursday.
The first customer was initially got no answer when he said Amazon about the access to the other recordings, the report said. The files are then deleted from the link provided by Amazon, but he had already downloaded on his computer, is added to the report of c t, part of the German tech publisher Heise.
“We have solved the problem with the two customers involved and measures taken for the further optimization of our processes. As a preventive measure, we have contacted the relevant authorities,” the Amazon spokesperson added.
On the recordings, a man and a female companion could be heard in his house, and the magazine is able to identify and contact him via the recorded information, according to the report.
Reporting by Arno Schuetze; Editing by Keith Weir