Alaska Airlines apologized to passengers who have been recently subjected to a 30-hour journey from Boston to Los Angeles. (Alaska Airlines)
More than 100 passengers scheduled flight from Boston to Los Angeles on an Alaska Airlines flight ended up lasting 30-hour travel nightmare after a series of accidents, according to reports.
The ordeal began when Flight 1367 sat for two hours before finally taking off from Logan International Airport on Saturday evening. About 90 minutes into the scheduled six-hour flight, the plane was diverted to Buffalo, N. Y., when the crew noticed an electrical burning smell, a FOX affiliate in Boston 25 News reported.
As firefighters tried to locate the source of the burning smell, the passengers had to spend the night at the airport without food or water.
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“I think it went wrong in the middle of the night in Buffalo when we stopped getting updates from everyone on what happened,” passenger Meghan O’connell told Boston’s WCVB-TV.
“I think it went wrong in the middle of the night in Buffalo when we stopped getting updates from everyone on what happened.”
— Meghan O’connell, passengers on delayed flight
Early Sunday morning, the airline flew the passengers not to Los Angeles, but back to Boston, where they waited 90 minutes for a gate to open for their arrival. Was then rebooked on a new flight to Los Angeles scheduled for later that day.
Then that new flight to L. A. was a one-hour delay.
Once they finally arrived in Los Angeles, some of the passengers got more bad news: a Number of their checked-in luggage not on their new flight.
In a statement, Alaska Airlines said: “We have clearly failed them at various points and we deeply regret the experience that left them stranded for hours without the support of the communication. That experience is not the Alaska way, and does not reflect our values.”
The airline said that it has launched a full review about the company to prevent similar incidents in the future.