A passenger claims that the crew on an AirAsia flight used the AC on full blast to force people off the plane after a long delay.
Passengers on an AirAsia flight that refused to deplane after four hours of delay were allegedly driven out of the aircraft, as members of the crew turned the AC on full blast.
The flight was scheduled to fly from Kolkata to Bagdogra in India Tuesday, but was delayed due to technical problems, the India Times.
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“The flight was scheduled to leave at 9 pm and was at first a delay of 30 minutes. After boarding, we continued to sit in the plane for one-and-a-half hours of no food or water at all,” Dipankar Ray, a passenger on board the flight said, at a Time.
Ray said the captain then announced, without further explanation, that everyone would have to deplane.
“When the passengers refused to deboard as a result of heavy rainfall outside, the captain put the air conditioning fan on full blast for the dog and the passengers. It created a scary scene when the fog is created in the plane, and it was very stuffy,” Ray said.
He shared a video of the bizarre scene on Facebook, writing, “This is the way the Aviation industry works in India. This AirAsia service was [name] scary…”
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The airline confirmed that the four-and-a-half hour delay, stating it was due to a “technical requirement.”
“AirAsia regrets the inconvenience caused to the guests on the basis of this disruption and the will to back that the airline always give priority to safety above all else,” the company said in a statement to the Times.
It is also discussed what appears to be steam in the plane seen in Ray’s video, noting that it was just the condensed air to blow around and was not dangerous for everyone on board.
“This is a normal occurrence on board of all aircraft, when the air conditioning is used in high humidity,” the statement said.
AirAsia told NDTV that the passengers were provided drinks and alternative travel options, but Ray said the airport would not be the food that was promised.
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“When we got to the food court, they refused us. There was no communication of AirAsia. We had to pay. When we were on board the flight a second time, then they gave us a sandwich and a 250 ml bottle of water. This is an unacceptable treatment,” he told NDTV.
Michelle Gant is a writer and editor for Fox News Lifestyle.