A paraplegic passenger calls United Airlines for the lack of equipment at two different airports.
A spinal cord injury customer claims that he was forced to ride through the aisle of a plane multiple times because of a lack of the right equipment.
Tyler Schilhabel was traveling on United Airlines from Los Angeles to Punta Cana, Dominican Republic, with his wife for their honeymoon, WLS reported.
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When Shilhabel landed in Chicago O’hare airport to its rapid flight, he was not in an aisle seat, a type of wheelchair used by passengers in and out of the plane. Instead, a United Airlines flight attendant physically carried him out of his wheelchair, who was waiting in the terminal.
“One of the flight attendants, who knew that I was in a rush and the aisle chair was not there, he actually picked me up, lifted me and sat me in my chair, so that I could make my connecting flight,” Schilhabel said WLS.
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Although the airport allegedly had an aisle seat, the crew reportedly decided to outsource the implementation Shilhabel would be faster.
The traveler’s problems with the correct equipment is not everything, however.
As soon as the couple landed in Punta Cana, Schilhabel allegedly had to scoot his way down the aisle plane on his rear because the airport is not on an aisle seat. Once off the plane, Schilhabel had to slide down the stairs, with the help of his wife and the airport is easily accessible with the elevator was broken, Schilhabel tweeted.
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“I had on my scoot at the bottom of the front of the plane, and when we noticed that there is not a disaster or anything else, my wife and I decided, no, it is not safe. We do not trust them to carry me down the stairs, so we just jumped down. She grabbed my legs, and I jumped down a step on my buttocks,” he said to WLS.
On the way back, Schilhabel said he suffered more problems. This time at the landing at O’hare, an aisle seat was not available and the passenger claims that he had to scoot out of the plane again.
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United Airlines said in a statement to Fox News that she apologized to Schilhabel and are actively looking into this issue and work to ensure that it doesn’t happen again.
“We are proud to work with a carrier that not only are people with disabilities, but welcomes the customers. In fact, there are thousands of people with a disability to fly United every day. That said, this incident is to our own high standard of care for our customers. We are in contact with the customer to apologize and assure him that the mistakes that have led to this situation are very rare.”
United Airlines confirmed to Fox News that the company has ordered a new elevator for the airport of Punta Cana to prevent this kind of situations in the future.